FAQ


    FAQ


    Frequently asked questions

    1.1 What are your store hours and address?

    Our hours & locations can be found HERE. 

     

    1.2 How can I find out more information about a product or place an order for something that’s not on your website?

    Please feel free to call one of our stores or contact us via email: [email protected] 

    1.3 Can I place an order over the phone?

    Absolutely. Please call us at 912.232.1500 during store hours and we’ll be happy to help you.

    1.4 Is my personal information kept private?

    We respect the fact that you entrust us with personal information. We will never rent, sell or share your information with another business. See our privacy terms HERE.

    2.1 Will I receive an order confirmation email?

    Yes, we will send confirmation of your order to the email you’ve provided.

    2.2 Can I add to or make changes to my order after it’s been placed?

    Yes, as long as your order has not yet been shipped. Please email us immediately at [email protected] or call 912.232.1500 during store hours.

    2.3 Can I cancel my order after it’s been placed?

    If, for any reason, you would like to cancel an order you have placed, please contact us immediately. As long as we have not shipped your items, we can cancel your order.

    3.1 When will my order be shipped?

    For any order placed through our website, please allow up to 72 hours until your item(s) are ready for shipment. We try to accommodate rush orders when possible, but please contact [email protected] or call us at 912.232.1500 if you’d like your order to be expedited. Additional shipping fees may apply.

    3.2 How long does shipping take?

    Orders will arrive within 7 days via USPS, or UPS for large or heavy orders.

    3.3 How much does shipping cost?

    Shipping is dependent upon the weight and dimensions of the items purchased. Items purchased by customers in Georgia and South Carolina will be subject to the requisite state tax. If an item is too heavy to be mailed via USPS or UPS, we will contact you regarding white-glove shipping methods.

    3.4 Do you ship furniture and large items?

    Yes, but larger items require a shipping or white-glove delivery quote before an order can be processed. Please contact us at [email protected]

     

    3.5 Do you ship internationally?

    We ship to the United States and Canada. We do our best to accommodate international orders, but please contact us before placing your order: [email protected]

    3.6 How can I check the status of my order?

    Feel free to email us at [email protected] 

    3.7 What’s your exchange and return policy?

    RETURN POLICY:
    We want you to be delighted with your purchase. In the event that you are unhappy with your purchase, you may return the item(s) for a refund, or exchange for a different item.
     
    To make a return please email in[email protected] before sending your package. All returns must be postmarked within 7 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns, undelivered packages, or returns postmarked after 7 days of your receipt of the order, will be subject to a 20 percent restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after 15 days of receipt will not be accepted.
     
    Returns must be sent via U.S. Postal Service, FedEx, UPS or DHL only. Return packages MUST be insured for the full retail value of the merchandise. The Paris Market does not accept damaged merchandise. No refunds will be issued for merchandise returned in a used or damaged condition. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.
     
    Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. If you are entitled to a refund, your refund will be credited back to your original method of payment within 14 business days of receipt. If an item you order is not available we will attempt to contact you to let you know of the unavailability. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We inspect all merchandise for defects and damage prior to shipment. However, it is the responsibility of the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. The Paris Market is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of The Paris Market.
     
    EXCHANGES:
    If you wish to exchange an item, please contact us prior to carefully packing the item in sufficient padding and ship to the address listed below. If you choose to ship with your own courier, please note that we are not responsible for any lost packages, so be sure to insure and track your package.
     
    Mail to:
    The Paris Market & Brocante
    ATTN: RETURNS/EXCHANGES
    36 West Broughton Street
    Savannah, GA 31401
     
    SALE/CLOTHING/VINTAGE ITEMS:
    There are no refunds or exchanges for discontinued items, clothing, or any items purchased on sale. Vintage items are sold as is and cannot be returned or exchanged.
     

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