Frequently asked questions
1.1 What are your store hours and address?
Our hours & locations can be found HERE.
1.2 How can I find out more information about a product or place an order for something that’s not on your website?
Please feel free to call one of our stores or contact us via email: [email protected]
1.3 Can I place an order over the phone?
Absolutely. Please call us at 912.232.1500 during store hours and we’ll be happy to help you.
1.4 Is my personal information kept private?
We respect the fact that you entrust us with personal information. We will never rent, sell or share your information with another business. See our privacy terms HERE.
2.1 Will I receive an order confirmation email?
Yes, we will send confirmation of your order to the email you’ve provided.
2.2 Can I add to or make changes to my order after it’s been placed?
Yes, as long as your order has not yet been shipped. Please email us immediately at [email protected] or call 912.232.1500 during store hours.
2.3 Can I cancel my order after it’s been placed?
If, for any reason, you would like to cancel an order you have placed, please contact us immediately. As long as we have not shipped your items, we can cancel your order.
3.1 When will my order be shipped?
For any order placed through our website, please allow up to 72 hours until your item(s) are ready for shipment. We try to accommodate rush orders when possible, but please contact [email protected] or call us at 912.232.1500 if you’d like your order to be expedited. Additional shipping fees may apply.
3.2 How long does shipping take?
Orders will arrive within 7 days via USPS, or UPS for large or heavy orders.
3.3 How much does shipping cost?
Shipping is dependent upon the weight and dimensions of the items purchased. Items purchased by customers in Georgia and South Carolina will be subject to the requisite state tax. If an item is too heavy to be mailed via USPS or UPS, we will contact you regarding white-glove shipping methods.
3.4 Do you ship furniture and large items?
Yes, but larger items require a shipping or white-glove delivery quote before an order can be processed. Please contact us at [email protected]
3.5 Do you ship internationally?
We ship to the United States and Canada. We do our best to accommodate international orders, but please contact us before placing your order: [email protected]
3.6 How can I check the status of my order?
Feel free to email us at [email protected]
3.7 What’s your exchange and return policy?
36 West Broughton Street
Savannah, GA 31401